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William McKnight

Hello and welcome to my blog!

I will periodically be sharing my thoughts and observations on information management here in the blog. I am passionate about the effective creation, management and distribution of information for the benefit of company goals, and I'm thrilled to be a part of my clients' growth plans and connect what the industry provides to those goals. I have played many roles, but the perspective I come from is benefit to the end client. I hope the entries can be of some modest benefit to that goal. Please share your thoughts and input to the topics.

About the author >

William is the president of McKnight Consulting Group, a firm focused on delivering business value and solving business challenges utilizing proven, streamlined approaches in data warehousing, master data management and business intelligence, all with a focus on data quality and scalable architectures. William functions as strategist, information architect and program manager for complex, high-volume, full life-cycle implementations worldwide. William is a Southwest Entrepreneur of the Year finalist, a frequent best-practices judge, has authored hundreds of articles and white papers, and given hundreds of international keynotes and public seminars. His team's implementations from both IT and consultant positions have won Best Practices awards. He is a former IT Vice President of a Fortune company, a former software engineer, and holds an MBA. William is author of the book 90 Days to Success in Consulting. Contact William at

Editor's Note: More articles and resources are available in William's BeyeNETWORK Expert Channel. Be sure to visit today!

And then there was the case study from my client, Commerzbank. I co-presented this one with Carolina Posada, Vice President at Commerzbank. In regards to the presentation topic of data governance, as a midsize organization (the US Branch), they combined Program Governance (program direction) and Data Governance (standards) into a Steering Committee. They also have a data stewardship program.

I pointed out that the important thing about these committees is that all of the necessary information management functions for the organization are done. These committees normally comprise data governance, data stewardship, program governance and a business intelligence competency center (or center of excellence.) I do not wish to overdo committees at my clients, but want to be sure all of the required functions for success are being done.

The benefits Carolina cited for their Analytical MDM implementation were:
1. Data management is aligned with the company strategy
2. Operational systems (by product) supports reporting and compliance
3. The hub allows the single customer master to be shared to all product systems
4. Early data issues detection
5. They know their complete exposure to clients, whereas before it was piecemeal and incomplete
6. Reconciliation of transformed data to GL metrics
7. Managers consuming information and providing constant feedback for improvements
8. A unified customer view... for all its other benefits

I generalized from many MDM implementations and presented "Top 10 Mistakes Companies Make in Forming Data Governance." They are (in no particular order):
1. Not Translating IT Investments into Business Objectives
2. Thinking of it as a Technical Function
3. Scope Creep
4. A Revolving Door of Membership and Participation
5. No Decision Maker
6. Failure to Create a Charter
7. Turning Governance into the Blame Game
8. Lack of Customization to the Culture
9. Thinking of it as "just meetings"
10. Hyperfocus on a tactical issue

Technorati tags: Master Data Management, Business Intelligence, MDM Summit

Posted October 24, 2008 9:18 AM
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