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Channel: CVM/BI Strategy - Korhan Yunak RSS Feed for CVM/BI Strategy - Korhan Yunak

 

Displaying 1–9 (of 9)

Title
The End of Frontline Agent Training As We Know It
Data Warehousing, Business Intelligence and CPM Evaluation Centre

 Summary
 The NCC's Evaluation Centre is a unique interactive service guiding you to successful IT procurement. The Evaluation Centre provides information on Data Warehousing, Business Intelligence and Corporate Performance Management (CPM) software.
Interview: Hamadoun Toure: Public private partnership

 Summary
 Mike Hibberd
Is Six Sigma Good for Contact Centers?

 Summary
 Richard Snow
Adding the Customer to the Call Center's Quality Equation

 Summary
 Greg Levin
Automating the Value Chain With End-to-End OM
BeyeNETWORK Research
Are You an Analytics Leader?
Listen to the Voice of the Customer

 Summary
 Bolster loyalty from important customers, and control costs with innovative technologies.

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